FAQ

πŸ•’ How long does it take to process my order?

Orders are processed within 1–2 business days (excluding weekends and holidays). Once shipped, delivery usually takes 3–7 business days depending on your location.

🚚 Which carriers do you use for shipping?

We ship through USPS, UPS, and FedEx, depending on the best available service for your area and the size of your order.

🌎 Do you ship internationally?

At this time, we only ship within the United States, but we’re working on expanding to international customers soon.

🎨 Do you accept custom orders?

Absolutely! We specialize in custom T-shirts, hoodies, embroidery, vinyl, DTF, and white-toner prints.
You can place a custom order here or email us your design idea.

πŸ’³ What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Shop Pay. All payments are processed securely through Shopify.

πŸ” Can I return or exchange my item?

Yes β€” returns are accepted within 30 days of delivery as long as the item is unworn, unwashed, and in its original packaging.
Custom or personalized items are non-returnable, unless there’s a manufacturing issue.
Learn more on our Return & Refund Policy.

πŸ’₯ What if my order arrives damaged?

Contact us at info@officialcolecreations.com within 7 days of receiving your order, and we’ll help replace or refund your item.

🧺 How should I care for my shirt?

  • Wash inside out, cold water

  • Tumble dry low or hang dry

  • Avoid ironing directly over printed designs

  • Do not bleach

These care steps help preserve print quality and longevity.

πŸ“ž How can I reach you?

You can reach us anytime via email at info@officialcolecreations.com or by phone at (662) 913-9142.
We respond to most messages within 24 hours (Mon–Fri).